No you missed my point. I don't expect a test bug fixed over the weekend. But if I put in a bug, I expect some feedback than slamming the door in my face with 'rejected' without a single comment.
So I believe you may have misunderstood the right way to report a bug. I just looked at your account and I do not see any bug reports from you on this issue (please let me know if the system is in error), so I opened a bug report for you(#553). I also dont see a bug report opened by you for the missing graphic, so I added that one as well. (#554)
First of all let me apologize if you did not understand the correct procedure for filing a bug report for testing builds (unsupported software). You opened a case, and cases are used for support requests for supported software. So, the support team rejected the request because it was not for supported software. Bug reports are used to report bugs, be it in supported or unsupported software. And you opened a case, so it was rejected.
With that out of the way, let me explain the support process. Cases are for supported software, testing builds are not supported so the standard procedure for unsupported software was
to reject the request for support. I've changed the process in case someone opens a case in the future for unsupported software. If that occurs, the support team will now close the case as a defect (for cases like this, if the request is for support with something we dont support, like mysql, the case will be rejected). The support team will do that as a low priority because its unsupported, it takes time away from actual support request and they will get around to that as other priorities allow. If you open a case for testing builds, please dont be surprised if it takes a few days to create that bug report for you.
The fast way to report a bug is to open a bug report. Its direct, immediate (we dont have to create a bug report for you) and it goes straight to the dev team so they can start working on it now. This cuts out a lot of steps in the workflow which helps us to reduce time to get these bugs fixed. So fixes will come out faster.
So just remember, Cases go to the tiered support team, that handles everything from billing issues, usage questions, installation issues, etc. That process is much slower because we triage, and unsupported software goes to the bottom of the list.
Bug reports go straight to the development team.
So please, if you have a bug, open a bug report, not a case. And I apologize if the process was not clear, please open bug reports for bug, not cases. If open a case in error, we will eventually open that bug report for you manually. Please be patient as creating a bug report for you for a testing builds will be a low priority. If you want faster attention, just open a bug report.
And if you do have an issue with supported software, please open a case.
Also, I'm not sure why replying to the thread you created was not adequate feedback for you, but we'll do our best to keep trying to communicate. We like open forums because that way everyone can discuss these issues. The bug tracker is private, so if you have a private issue, please use that.
Thank you again for reporting this bug.