Blank GUI after 3.0.26 update

srpurdy · **Posted:** Tue Jun 26, 2012 8:57 am

I can login, but my gui is completely blank. Never loads anything. The first loading screen happens after login, but none of the gui drag-able boxes show up.

BruceLee · **Posted:** Tue Jun 26, 2012 11:25 am

which browser do you use and have you cleared the browser cache?

spaceout · **Joined:** Wed Mar 19, 2008 10:22 pm **Posts:** 98

I'm also getting a blank screen, but I'm not even getting to the login screen.

Update: It appears that I can't access the GUI from the link within Plesk, but going straight to the GUI in a new window works fine. I'm getting some kind of error about the content not being allowed in a frame.

mikeshinn · **Posted:** Tue Jun 26, 2012 1:06 pm

So do two things:

1) Check to make sure you are running the latest and have a fully upgraded install:

yum clean all

yum -y upgrade asl asl-web gradm ossec-hids asl-waf-module

asl -s -f

asl -u

2) Check your permissions on this directory:

/var/asl/session/

It should be this:

drwxrwx--- 2 root apache 4096 Jun 4 13:18 session

BruceLee · **Posted:** Tue Jun 26, 2012 2:55 pm

not related but seen this bug today.
Opening Firewall Connections shows the window but without a scrollbar.

srpurdy · **Posted:** Tue Jun 26, 2012 3:54 pm

Okay I don't know why the folder changed permissions, but working now. I ran asl -s -f again and the permissions changed again. Had to change it back. I'll try running asl -s -f again see if that happens again or not.

Edit: Okay seems fine now

Thanks!

mikeshinn · **Posted:** Tue Jun 26, 2012 4:34 pm

Did "asl -s -f" fix the perms, or did you have to do it manually?

Something is changing the perms, so we're looking into whats doing that, any feedback is appreciated.

mikeshinn · **Posted:** Tue Jun 26, 2012 4:39 pm

Quote:

not related but seen this bug today.
Opening Firewall Connections shows the window but without a scrollbar.

Can you open a case for that?

Also, if you havent already done so, please upgrade to 26-3 (which was released this morning) and let us know if this occurs with 26-3. Upgrade procedure is here:

viewtopic.php?f=8&t=6027

BruceLee · **Posted:** Tue Jun 26, 2012 4:54 pm

done the update. same behaviour.
opened a case. thanks a lot

mikeshinn · **Posted:** Tue Jun 26, 2012 5:03 pm

Quote:

done the update. same behaviour.
opened a case. thanks a lot

We're looking into it now.

srpurdy · **Posted:** Wed Jun 27, 2012 2:25 am

Well it seems something in the cron script. I can say that I guess. Because I got up this morning and gui is blank again. So something automated. Haven't been able to track down what yet.

I'm actually leaning torwards something in the update script, but I don't have any updates to get so I can't test that yet.

adrianwa · **Posted:** Wed Jun 27, 2012 2:31 am

I'm getting the same problem with the blank GUI. Worked fine yesterday. Tried the GUI today on different browsers and it's blank.

BruceLee · **Posted:** Wed Jun 27, 2012 3:14 am

juts for info:
I have installed it on a new machine two days ago. Updated to the latest versions and do not have this issue.

mikeshinn · **Posted:** Wed Jun 27, 2012 10:48 am

Are you using cpanel or plesk?

markb1439 · **Posted:** Wed Jun 27, 2012 11:12 am

In case it helps in the diagnosis, I am also experiencing this on both of our cPanel servers.

Permissions on the ASL session directory are:

dr------wT 2 root apache 4096 Jun 23 09:28 session

...for me as well, so you are right about the cause.

Blank GUI after 3.0.26 update

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