In case you experienced any sort of an issue getting to our websites or the support portal, we had a very big storm blow through the area last night with 80 mph winds. We dont get winds like that in the Washington DC area, so the power grid got hit hard (1.2 million people without power right now, please wish them well, its brutally hot here today and forecast to reach 102 degrees!). We like most of the area lost power, but our backups keep us up.

Unfortunately, the resulting loss of power took out several of the Central Offices (COs) for the internet providers in the area (Verizon, Cox, AT&T, etc.) causing mass chaos and upstream connectivity issues, cutting off connectivity to the support portal backend and apparently taking out two of our six mirror servers (they are in geographically different area).

So, even though we weathered the storm fine, and had multiple backup circuits with different providers and even diverse types of connectivity (fiber, coax and even cellular backup), plus backup power, and multiple geographically dispersed servers it didnt help because the upstreams got hit hard and did not fare so well apparently which effected routing for some customers.

So you if you experienced any outages to our sites, we apologize. It seems that they have resolved the issues now and connectivity should be resolved.