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selseleh
 Post subject: Money back
Unread postPosted: Wed Aug 26, 2009 4:51 am 
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Joined: Tue Aug 25, 2009 5:13 pm
Posts: 9
Hello,

How can cancle my service and give money back or downgrade my service to rule only package?
Because our server is whm/cpanel and we cant use your product (ASL) on our server.


-----
Regards,
Selseleh
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breun
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 5:13 am 
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Joined: Sat Aug 20, 2005 9:30 am
Posts: 2812
Location: The Netherlands
You might want to contact support@atomicorp.com instead of using these forums.

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Lemonbit Internet Dedicated Server Management

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selseleh
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 5:20 am 
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breun wrote:
You might want to contact support@atomicorp.com instead of using these forums.



Thank you very much.
I sent many email, about 10 email.
But some not delivered and other not have any reply!
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scott
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 10:14 am 
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Atomicorp Staff - Site Admin
Atomicorp Staff - Site Admin

Joined: Wed Dec 31, 1969 8:00 pm
Posts: 7418
Location: earth
anti-spam system might be getting you then, where are you sending from?
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mikeshinn
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 10:34 am 
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Joined: Thu Feb 07, 2008 7:49 pm
Posts: 3243
Location: Chantilly, VA
Quote:
Because our server is whm/cpanel and we cant use your product (ASL) on our server.


Actually, the only part thats cpanel specific is modsecurity, and if you are already using modsecurity then you should be able to use ASL 2.2 which has its own stand alone GUI.

What is it exactly that you cant get to work?

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Michael Shinn
Atomicorp - Security For Everyone

Co-Author of Troubleshooting Linux Firewalls.

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selseleh
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 2:54 pm 
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scott wrote:
anti-spam system might be getting you then, where are you sending from?


All sent to:
support[At]atomicorp[Dot]com

Also, i sign up for help desk system.
But i dont have my login information yet.

My email is: sara.selseleh[At]gmail[Dot]com and tak.network[At]gmail[Dot]com

Help me please.
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scott
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 3:26 pm 
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Atomicorp Staff - Site Admin
Atomicorp Staff - Site Admin

Joined: Wed Dec 31, 1969 8:00 pm
Posts: 7418
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Yup, looks like you're sending from an IP address on the spamhaus blacklist:

spamd: result: Y 102 - BAYES_50,J_CHICKENPOX_36,J_CHICKENPOX_56,RCVD_IN_BL_SPAMCOP_NET,RCVD_IN_SORBS_WEB,SARE_BAYES_5x7,STOX_REPLY_TYPE,TW_HK,WEIRD_PORT
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selseleh
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 4:31 pm 
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Joined: Tue Aug 25, 2009 5:13 pm
Posts: 9
scott wrote:
Yup, looks like you're sending from an IP address on the spamhaus blacklist:

spamd: result: Y 102 - BAYES_50,J_CHICKENPOX_36,J_CHICKENPOX_56,RCVD_IN_BL_SPAMCOP_NET,RCVD_IN_SORBS_WEB,SARE_BAYES_5x7,STOX_REPLY_TYPE,TW_HK,WEIRD_PORT



Thank you very much.
How can resolve this issue now?
I need to talk with email directly.
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scott
 Post subject: Re: Money back
Unread postPosted: Wed Aug 26, 2009 4:37 pm 
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Atomicorp Staff - Site Admin
Atomicorp Staff - Site Admin

Joined: Wed Dec 31, 1969 8:00 pm
Posts: 7418
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Can you try sending a test message? Worst case we can whitelist you
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selseleh
 Post subject: Re: Money back
Unread postPosted: Thu Aug 27, 2009 1:03 am 
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Joined: Tue Aug 25, 2009 5:13 pm
Posts: 9
scott wrote:
Can you try sending a test message? Worst case we can whitelist you


Thank you very much.
Its sent from tak.network[At]gmail[Dot]com
Please accept and inform ...
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