ATOMIC psa-atmail & Plesk9.3 Error: Password file could not

BruceLee · **Posted:** Thu Feb 18, 2010 4:12 pm

Hi,

when using psa-atmail.noarch-1:1.03-6.el5.art from atomic repo with Plesk 9.3 it leads to the error:

Quote:

Error: Password file could not be found

Switched back to Parallels version and it's working immediately.

Maybe something for the minor update list.
Thanks

edit: this might help

Code:

[Thu Feb 18 20:35:51 2010] [error] [client xxx.xxx.xxx.xxx] PHP Warning:  require_once(Global.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /var/www/atmail/index.php on line 17
[Thu Feb 18 20:35:51 2010] [error] [client xxx.xxx.xxx.xxx] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Global.php' (include_path='/var/www/atmail:.') in /var/www/atmail/index.php on line 17
[Thu Feb 18 20:35:58 2010] [error] [client xxx.xxx.xxx.xxx] PHP Warning:  require_once(Global.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /var/www/atmail/index.php on line 17
[Thu Feb 18 20:35:58 2010] [error] [client xxx.xxx.xxx.xxx] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Global.php' (include_path='/var/www/atmail:.') in /var/www/atmail/index.php on line 17
[Thu Feb 18 21:00:43 2010] [error] [client xxx.xxx.xxx.xxx] File does not exist: /var/www/atmail/atmail

BruceLee · **Posted:** Mon Feb 22, 2010 7:01 am

installing atmail from atomic as an upgrade for psa-atmail is working

fdoibz · **Joined:** Thu Mar 18, 2010 12:11 pm **Posts:** 2

BruceLee wrote:

installing atmail from atomic as an upgrade for psa-atmail its working

Hello, I have the same error after switching a domain to atMail, could you please tell me how you got it work?
Thank you!
Greetings.

BruceLee · **Posted:** Thu Mar 18, 2010 1:52 pm

remove psa-atmail
install psa-atmail from plesk repo first
and then upgrade with psa-atmail from atomic repo

fdoibz · **Joined:** Thu Mar 18, 2010 12:11 pm **Posts:** 2

BruceLee wrote:

remove psa-atmail
install psa-atmail from plesk repo first
and then upgrade with psa-atmail from atomic repo

It's now working, excellent! thanks for your help

egillette · **Joined:** Thu Oct 07, 2010 2:51 pm **Posts:** 2

I had the same exact problem with a new Plesk Server 9.5.2.

I followed the instructions above to get it working, but wanted to elaborate for anyone who doesn't quite understand what to do:

1) yum remove psa-atmail

2) Login to Plesk and go to "updates" then install the "atmail webmail support" module.

3) yum update psa-atmail

And that's it. . .you're done. It worked like a charm once I was done.

I did run into the initial problem of NOT being able to remove psa-atmail initially -- kept getting errors from yum.

To fix that problem first try this. . .

/usr/local/psa/admin/bin/webmailmng --remove --name=atmail

You *may* get errors when trying the webmail manager. . .if that happens use RPM to get it done:

rpm -e psa-atmail --noscripts

After you're done removing it, then do what I mentioned above, and Atmail will work without a hitch. . .

Anyway, that's my two cents. . .take care folks!

humpy · **Joined:** Mon Jul 16, 2007 12:34 pm **Posts:** 23

Hi,

I am having the reverse problem! when i do as described above, ....

using art atmail clients were complaining that randoml emails were being opened that show totally blank. When i googled how to fix this, the general consensus was to roll back to the original plesk version.

however, when i did this ... the original plesk atmail gives the " no password" error.
Upgrading to the current art version again fixes this yes... ,,, but then i have the blank email problem again...

im now in between a rock and a hard place....

any suggestions gratefully received

cheers
will

egillette · **Joined:** Thu Oct 07, 2010 2:51 pm **Posts:** 2

humpy wrote:

Hi,

I am having the reverse problem! when i do as described above, ....

using art atmail clients were complaining that randoml emails were being opened that show totally blank. When i googled how to fix this, the general consensus was to roll back to the original plesk version.

however, when i did this ... the original plesk atmail gives the " no password" error.
Upgrading to the current art version again fixes this yes... ,,, but then i have the blank email problem again...

im now in between a rock and a hard place....

any suggestions gratefully received

cheers
will

Hey Will. . .

What do you server logs show??

Did you check the logs to see what error message is being given when the e-mail shows up blank??

Try checking: /usr/local/psa/var/log/maillog

Let me know what it shows.

Actually that's the mail log, you might want to check /var/log/messages

Get back to me when you can, and I'll try to help you out! :wink:

humpy · **Joined:** Mon Jul 16, 2007 12:34 pm **Posts:** 23

Hi,

Found the answer to my woes here...

http://forum.parallels.com/showthread.p ... post435391

pity the latest art ver has the blank email issue...
but at least with an older plesk version of atmail its all good again..
thanks for your offer of help!
cheers
will

humpy · **Joined:** Mon Jul 16, 2007 12:34 pm **Posts:** 23

All is still working well, am seeing an error in atmail logs saying

File does not exist: /var/www/atmail/imgs/xp/object_close.gif

cannot find this file anywhere! even downloaded a copy of atmail from atmail.org and unpacked and looked for it....

anyone have a copy of this gif i could have?
cheers
will

ATOMIC psa-atmail & Plesk9.3 Error: Password file could not

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