License key update problem

nobody · **Joined:** Sun Mar 29, 2009 6:52 pm **Posts:** 348

Suddenly I don't know why my plesk server won't update its license and now I get

Code:

You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Management page.

Also when I go to license managment I get a 500 internal server error !

Restarting psa and sw-cp-server with also the firewall fully disabled had no change.

What should I do ? Does anyone have any idea ? I am running plesk 9.5.4.

Thanks

nobody · **Joined:** Sun Mar 29, 2009 6:52 pm **Posts:** 348

On my other server I get a 500 internal server error as well when I go to the license managment...

On the log "/var/log/sw-cp-server/error_log" I see these messages when I get the internal error :

Code:

DEBUGGER DETECTED... Bye!
2011-02-28 12:56:59: (mod_fastcgi.c.2476) unexpected end-of-file (perhaps the fastcgi process died): pid: 18278 socket: unix:/usr/local/psa/tmp/sw-engine.sock-0
2011-02-28 12:56:59: (mod_fastcgi.c.3259) response not received, request sent: 1364 on socket: unix:/usr/local/psa/tmp/sw-engine.sock-0 for /plesk.php , closing connection
DEBUGGER DETECTED... Bye!
2011-02-28 13:00:15: (mod_fastcgi.c.2476) unexpected end-of-file (perhaps the fastcgi process died): pid: 18481 socket: unix:/usr/local/psa/tmp/sw-engine.sock-0
2011-02-28 13:00:15: (mod_fastcgi.c.3259) response not received, request sent: 1364 on socket: unix:/usr/local/psa/tmp/sw-engine.sock-0 for /server/key_info.php , closing connection

BruceLee · **Posted:** Mon Feb 28, 2011 11:03 am

The problem is explained here:
https://atomicorp.com/forums/viewtopic.php?f=3&t=4636&p=26867&hilit=debug#p26867

nobody · **Joined:** Sun Mar 29, 2009 6:52 pm **Posts:** 348

Thank you ! That did the trick !

AntiochInteractive · **Posted:** Thu Apr 14, 2011 2:07 am

Worked like a charm for me -- I was hoping it would fix a few more issues that I'm having (App Vault hangs at 0% installation for ALL apps - and PLESK fails to create apache configuration files for webmail)

mikeshinn · **Posted:** Thu Apr 14, 2011 10:30 pm

See anything in your logs when that happens?

License key update problem

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